COVID 19 Procedures and Protocols
We are closely monitoring the government policy changes, CDC guidelines, government mandates and public heath advancements and will continue to make changes as necessary to our protocols and procedures.
While the way we deliver hospitality may be a bit different for a while, we are more committed than ever to providing the same exemplary guest service you’ve come to expect. We have always maintained the highest standards of cleanliness throughout our entire property. But it is even more imperative that we follow strict protocols in a world where COVID – 19 is so easily spread.
- Our check-in time is 3 pm and our check out time is 11 am. In order to allow enough time to complete our advanced sanitation procedure in each room, no early check-in or late check-out requests will be granted.
- The option of self-check-in is available for anyone who prefers to limit face to face interaction. Contact our guest service team 3 days prior to your reservation and we will be happy to arrange this for you.
Cleaning Products and Protocols
- Public Spaces
- The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on high touch areas, including, but not limited to ice maker, door handles, public bathrooms, room keys and locks, and stair handrails.
- Guest Rooms
- Industry-leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handle, water faucet handles, nightstands, light switches, and luggage racks.
- Housekeeping in Guest rooms: For your safety and the safety of our staff, housekeeping services will be limited to cleaning and advanced sanitation measures between guest stays only. No staff will enter an occupied room unless there is an emergency situation. Fresh towels and additional amenities will be delivered to the guest door in a sealed bag upon request.
- Air Filter & HVAC Cleaning: The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.
PARKING Procedures
We are taking this opportunity to make you aware of the parking requirements for your stay with us.
We offer one parking space per room and can not accommodate vehicles larger than a normal SUV.
We provide off-street parking that must adhere to local ordinance that states that our guests can at no time park on or in the Cul-de-sac known as Traverse Street.
We appreciate a call 15 minutes before your arrival so that we can meet you in the parking lot and help you find your parking space.
